Please arrive 5-10 minutes in advance of your scheduled appointment time to allow yourself to slip away from outside world in our relaxation area. Arriving late will simply limit the time for your treatment, as we must complete your service by the designated end-time in order to appropriately accommodate the next guest.
Guests age 15 to 17 years old must present written parental / guardian permission prior to a spa session. Guests age 14 years old and under are required to be accompanied by a parent or guardian at all times. Anyone under the age of 18 must be scheduled with a same gender therapist.
WHAT TO WEAR
Please come in comfortable attire. Professional draping is performed throughout your treatment.
MEDICAL CONCERNS AND COMFORT LEVEL
Guests who are pregnant, have had recent surgery or have any other medical concerns are advised to consult their physician before booking spa services.
CELL PHONES, PERSONAL ELECTRONIC DEVICES AND CAMERAS
We strive to provide our guests with a tranquil and private escape from the outside world. Please help us by turning off cell phones, personal electronic devices, and cameras upon entering Skin Mint Aesthetics & Spa.
We understand that events happen that may force you to cancel or reschedule. In our desire to be effective and fair to all clients, the following policies are honored:
12-hour advance notice is required when canceling an appointment. This allows us the opportunity to schedule someone else for this time slot. If you are unable to provide 12 hours advance notice, you will be charged a $10 service fee, as we may have turned away other appointments or opportunities while honoring your scheduled appointment. If you miss your appointment entirely with no notice, there is a 50% deposit required toward the total cost of your preferred service. This deposit must be paid prior to your next visit.
If you arrive late, your session may be shortened. Regardless of the length of the treatment actually given, you will be responsible for the “full” session you booked. For example: If your appointment is for a 60 minute facial commencing at 3 pm, and you arrive at 3:10 pm, then require time to complete the Facial Intake Form, your facial will still finish at 4 pm as scheduled. Out of respect and consideration to your technician and other clients, please plan accordingly and be on time. If you arrive 15 minutes late, Skin Mint reserves the right to consider this a no-show and will take appropriate measures to give this time to another client or opportunity.
If you book a session and plan to use a gift certificate, but do not show up for your session, your gift certificate will be considered redeemed.